As a reminder, OnGuard version 7.0 reached its end of support date as of 31 October 2017. As part of our OnGuard support policy, Lenel supports OnGuard versions for three years from the date of initial commercial release and Lenel Technical Support and Engineering are no longer supporting OnGuard version 7.0.
Interlogix strongly encourage all Lenel VARs to review their customer list and identify systems that are running OnGuard version 7.0 or older and recommends an upgrade to the latest supported version. This announcement affects OnGuard 7.0.932, as well as SP1 (7.0.1067), any 7.0 Versions or Updates.
For a list of recent end of support dates for recent versions of the OnGuard system please reference the product memo.
For local support, please log a ticket and a Lenel representative will get in touch with you.